Service delivery policy

Jawai Booking helps you book safari and stay experiences in the Jawai region of Rajasthan, India. This page explains what happens after you pay, how and when you receive your booking details, and what you can expect from us as a booking platform (not the on-ground service provider). It is written in simple language to help you plan your trip with confidence.

After a successful payment, you will receive confirmation through:

• Email: sent to the address you provided when booking.
• WhatsApp or SMS: where a valid mobile number was given and the channel is available for your booking, we or our system may also send a short confirmation or update. Message availability can depend on network and your settings.

Your confirmation typically includes:

• the booking and package (or stay) you selected,
• date, time, or slot information,
• pickup or meeting location (or link to it), and
• contact information for the assigned safari operator, driver, or stay partner, when that information is part of the confirmed booking and safe to share.

In most cases, your booking is confirmed in the app or on screen and you get email (and, where used, WhatsApp or SMS) immediately or within a few minutes after a successful online payment.

In rare cases-such as a technical delay, a slot check, or an issue with partner availability-manual follow-up may be needed. In those cases we aim to send a clear update within up to 24 hours of payment. We will not leave you without a way to understand the status of your request.

You should have everything you need to get ready in one place, including:

• a clear booking summary (package, date, and guest details),
• practical notes for the safari or stay (for example, what to bring or where to wait),
• how to reach Jawai Booking support if something looks wrong, and
• any important local or safety reminders when they apply to your trip.

So your trip goes smoothly, please help us by:

• entering accurate name, email, and phone (including country code) when you book;
• reading your confirmation and arriving on time at the agreed point;
• following the guidelines in your confirmation and any instructions from the operator, guide, or stay staff on site, including wildlife and local rules.

If you have paid and do not receive a confirmation email within a reasonable time, or if the details in your message do not match what you expect, contact us. We will check the booking in our system and, if something needs fixing, we will do our best to sort it with you quickly.

Reach us at admin@jawaibooking.in or +91 93522 43143 and use your booking reference in the message so we can help you faster.

Rules for canceling, rescheduling, or getting a refund depend on the package, timing, and the partner. We do not make promises on this page that override your booking terms.

For full details, read our Refund policy and, where relevant, your confirmation email. If you are not sure, ask us before you pay; we are happy to explain the basics in simple words.

Most safaris, stays, and on-ground services are run by local partners in and around Jawai. Jawai Booking is a booking platform that helps you find a slot, pay through our approved payment process (Razorpay as described in our other policies), and receive confirmation and support details.

The partner you see in your booking is responsible for the actual service on the day (vehicle, guide, room, and similar), subject to their terms and to what your confirmation says. We work to make that connection clear in one place, without hiding the fact that a trusted local team delivers the experience.

For questions about this policy or a specific booking, write to us at:

• Email: admin@jawaibooking.in
• Phone: +91 93522 43143

We aim to respond to messages within 24-48 hours, except during busy travel periods, when a short delay may apply. Urgent on-day issues (for an existing confirmed booking) are best handled by the operator and phone contact when available.